Refund policy

RETURNS & REPLACEMENTS

The Prowler RED website accepts unwanted items for refund or exchange for up to 30 days. All we ask is that these products are unopened, unused or unworn as appropriate.
Faulty items will be replaced or exchanged up to 30 days after purchase unless otherwise stated in the product specification. In all cases you will need to contact us by email to tell us the details of your return and provide your order number, this will ensure your return is processed as efficiently as possible.

You will be required to cover the cost of return postage for unwanted items but in the case of faulty or defective items we will reimburse you for the postage so please ensure you get a receipt. When exchanging an item you will be required to cover the cost of return postage. 

Please also ensure you get a free certificate of posting from the Post Office upon dispatch and keep this in a safe place. We cannot accept responsibility for any items returned without a certificate of posting. Should your unwanted item be returned to us in an unsanitary, opened or used condition, we will have no choice but to decline your refund and return the item to you.

Some products are exempt from your right to return once they have been opened, used or worn. This includes, but is not limited to:

Lubricant
Condoms
Room Aromas
Lingerie
Underwear

The above returns policy is only valid for purchases made through the Prowler RED website and does not necessarily apply to purchases made in our retail store. Please contact our store if you require more information on in-store returns.