Shipping policy

Delivery & Despatch

Discretion Assured — Prowler RED ships all orders in discreet, unbranded packaging and requires a signature on delivery.

We despatch Monday to Friday only. Orders placed before 12pm are shipped the same day. Orders placed after 12pm on Friday ship the following Monday. On public holidays, we despatch on the next working day. (2pm for Special Delivery).

We aim to despatch all orders within 24 hours of receipt. You will receive an email confirmation with a Royal Mail tracking number once your order has been despatched.

Charges on your bank statement will appear as "ABS WHOLESALE" or "PIX*Prowlerred".

For any delivery queries, please contact us at customercare@prowlerred.com.

United Kingdom

FREE Royal Mail Tracked 48 on orders over £49.95
FREE Royal Mail Tracked 24 on orders over £99.95
Royal Mail Tracked 48 — £3.95 (usually 2–3 working days)
Royal Mail Tracked 24 — £4.95 (usually 1–2 working days, signed for)
Royal Mail Special Delivery Guaranteed by 1pm — £9.95 (next working day)
Orders must be placed before 2pm Monday to Friday. Orders placed after 2pm, at weekends, or on bank holidays will be despatched the next working day.
Heavyweight Items Next Working Day — £24.95
Click & Collect — FREE
Collect your order in store at Prowler RED. Click & Collect is available exclusively for orders placed online and cannot be used to access web-only pricing in store. Please allow a minimum of 1 hour for your order to be prepared. You will receive a notification when your order is ready — this is usually within 4 hours. Please bring your order confirmation email when collecting.

EU & Europe

Royal Mail International Tracked & Signed — £24.95
Usually 3–5 working days. All deliveries require a signature upon arrival.

Important — Import Duties & Taxes: All prices on our website are inclusive of UK VAT (20%). Orders shipped outside the UK are sent DDU (Delivered Duty Unpaid). This means import duties and local taxes may be charged by your country's customs authority before your parcel is released for delivery. These charges are not collected by us at checkout and are the responsibility of the recipient. Please check with your local customs office before ordering.

North America

Royal Mail International Tracked & Signed — £24.95
Usually 7–10 working days. All deliveries require a signature upon arrival.

US customers: Import duties are collected at checkout and your order ships DDP (Delivered Duty Paid). No additional charges will be due on delivery.
Canadian customers: Orders are shipped DDU. GST/HST may be charged by Canada Border Services Agency upon arrival.

Rest of World

Orders to destinations not listed above may be subject to import duties, local taxes, and customs handling fees charged by your country's customs authority. These are the responsibility of the recipient. Any orders placed to countries we do not ship to will be cancelled and refunded.

Please Note

  • All postage charges are made in GBP Sterling (£).
  • Delivery times are estimates only and may be affected by customs clearance, public holidays, or carrier delays outside our control.
  • Due to the nature of our products, we reserve the right to decline orders requesting delivery to certain addresses including schools and places of worship.
  • When an order is returned to us after a failed delivery attempt, you will receive a refund for the order value minus shipping costs.
  • It is your responsibility to ensure that items purchased are legal in your country of delivery.
  • Prowler RED is not responsible for delays caused by incorrect information entered at checkout.

Lost Parcels

If your order has not arrived within the expected timeframe, please contact us. Royal Mail considers a parcel lost after 20 working days for international shipments and 10 working days for UK deliveries from the date of despatch. We are unable to raise a claim or issue a replacement before these timeframes have